Collections
Student Financial Responsibility
All students are expected to view their student account online for recent activity and to pay any amount due by the due date. Failure to receive or read University email notifications, to access student account or other available information, or to read and comply with university regulations does not release students from their financial responsibility or the additional charges they incur.
Course Withdrawal
Students must officially drop course(s) by the established deadlines posted on the Registrar's Office website to qualify for a refund or removal of charges. Failure to attend class after registering does not release students from their obligation to pay the course tuition and fee charges assessed to their student account. Withdrawing from a course after the official add/drop deadline will not reduce tuition charges assessed for that course. Failure or refusal to pay does not release students from their financial responsibility for assessed tuition and fees.
The University Collections Area within Bursar Operations is responsible for collecting delinquent university receivable accounts for failure to meet financial obligations. These accounts may be charged an additional $55.00 late fee added to the account. A hold will also be placed on each account transferred to the University Collections Area.
This hold prohibits:
Future registrations
Email: ISU-Bursar@indstate.edu
Please include your University ID number, current mailing address and phone number in the body of your email.
Phone: 812-237-3511
Credit World Services
Phone: 1-800-844-4084
Email: cwshelp@creditworldservices.com
Website: https://creditworldservices.com/
General Revenue Corporation
Phone: 1-800-234-1472 (Option 1) -OR- 1-888-710-6818
Website: https://www.generalrevenue.com/ContentSite/
Williams & Fudge, Inc.
Phone: 1-800-551-5772
Email: Williams&Fudge@wfcorp.com
Website: https://www.paywfc.com/index.html
National Credit Management, Inc. (NCM)
Phone: 1-800-526-3213
Website: www.ncmpay.com
Indiana State Department of Revenue Tax Offset Program
Indiana Code 6-8.1-9.5 authorizes Indiana State University to report debt to the Indiana Department of Revenue for possible offset of state tax refunds to satisfy outstanding debt owed to the University. Any funds intercepted from your State of Indiana tax return will be applied to your student account to pay an outstanding balance.
Questions regarding your account or the tax offset intercept may be directed to Office of the Controller, Bursar Operations, at ISU-Bursar@indstate.edu or 812-237-3535.
If you feel this debt is not valid, you may request a hearing via an appeal process with Indiana State University. Requests for hearing must be submitted electronically, within 30 days of the date shown on your notification letter from Indiana State University, to the Office of General Counsel at ISU-GeneralCounsel@indstate.edu. Failure to request a hearing within thirty (30) days will constitute acknowledgment of the debt owed. Hearings will be scheduled as soon as possible after receiving a timely appeal and decisions will be made within ninety (90) days after your hearing date.