What can we help you find?

Top Searches

Initiative 4: Sycamore One Stop

At Indiana State University, Sycamore One Stop serves as a convenient point of connection for student information, support, and guidance. Through coordinated services and a central location, SOS helps students address business matters, receive timely advising, and stay focused on their academic goals.

Our Purpose

The Sycamore Experience at Indiana State University begins with students’ convenient access to services that support, enhance, and simplify their college lives. The Sycamore One Stop offers centralized services that reduce administrative barriers, clarify communication, and provide timely intervention to promote student persistence and satisfaction.   

Objective

With Initiative 4, Indiana State will assess, enhance and promote the Sycamore One Stop to ensure every student can be served across various university resources in one location. The SOS will be staffed with responsive and capable advisors, as well as reliable guides and problem-solvers, ensuring seamless navigation through University resources and processes. This network will have integrated support checkpoints addressing academic advising, mental health, and student services across academic stages and backgrounds to foster resilience, self-advocacy, and community.

Key Actions

The University will take the following actions in support of Initiative 4: 

  • Track Sycamore One Stop usage, impact, and satisfaction via regular surveys and relevant data analysis across multiple student demographics.
  • Regularly assess and report the effectiveness of the current advising model, eliciting the feedback of students and academic departments. Implement continuous, data-driven professional development for advisors to ensure a consistent and high-quality advising experience for students.
  • Integrate mental health, career, and academic support modules into SOS staff training, including an emphasis on supporting the needs of students from the beginning to the end of their academic journey, and for underrepresented, at-risk, non-traditional, distance, and graduate students.
  • Increase awareness campaigns for all students including underrepresented, at risk, non-traditional, distance, and graduate student populations, as well as faculty and staff, to ensure clarity of processes and resources to achieve success.

Initiative 4: Key Performance Indicators

90% of student visitors across key demographics (e.g., underrepresented, non-traditional, distance, etc.) agree that SOS services and/or academic advising promoted their success.

75% of students who use SOS services demonstrate higher persistence than comparable students who do not.

60% of continuously enrolled, full-time undergraduate students who meet at least once a semester with their University Advisor are eligible for graduation within 4 years.

90% of campus partners (e.g., faculty, staff, etc.) agree they have confidence in and value SOS services.

90% of SOS team members (e.g., University Advisors, satellite office staff, student staff, etc.) agree that they are adequately prepared to serve the needs of students visiting the SOS.