Student Complaint and Grievance Information

A student may submit a written complaint to the Dean of Students Office for review. If the complaint is found to be with merit, the Dean of Students Office will then submit the complaint on the student's behalf to the appropriate office or department for resolution.

A written complaint should be made to the administrative officer who is the immediate supervisor of the person involved in the alleged violation. The appropriate administrative officer may be a department head or similar academic officer, if one exists within the particular school or unit involved; or the dean or director of a school or unit, if the school or unit does not have a department head or similar academic officer. A dean or director of the school or unit may adopt a rule that formal complaints are to be submitted to the dean or director.  

The administrative officer receiving the formal complaint will determine whether or not the complaint has merit. Complaints with merit will be reviewed and resolved by the appropriate department or office for resolution. If the complaint is not determined to be justifiable, the complaint procedure ends. 

The University has established procedures for handling allegations of discrimination and harassment. Complaints of discrimination, including harassment, based upon age, race, color, religion, sex, gender, gender identity, marital status, national origin, disability, veteran status, or sexual orientation, should be submitted in writing to the Indiana State University Office of Equal Opportunity and Title IX.  

Complaints by a student against another student should be referred to the Dean of Students Office for resolution under the student conduct system.  

When the alleged violation is committed by a student employee, a written complaint may be submitted to the department supervisor for whom the student employee works. A written complaint may also be submitted to Student Employment Office for review. If the complaint is found to be with merit, the Student Employment Office will then submit the complaint on the student’s behalf to the appropriate office or department. 

Pursuant to the United States Department of Education’s Program Integrity Rule, Indiana State is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning or correspondence education within that state. Students residing in other states while enrolled in a course offered by Indiana State are asked to utilize the institution’s internal complaint procedures prior to filing a complaint with the state agency or agencies. However, if the complaint is not resolved through these processes, a student may use the state list below to identify the office(s) where a complaint may be filed in the state where the student resides.

Alabama
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
www.ache.edu/

Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
acpe.alaska.gov/ConsumerProtection

Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Room 260
Phoenix, AZ 85007
ppse.az.gov/resources/complaint-forms

Arkansas
Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201
adhe.edu/

California
California Department of Consumer Affairs
Consumer Information Center
165 North Market Blvd., Suite N-112
Sacramento, CA 95834
https://www.dca.ca.gov/consumers/complaints/oos_students.shtml

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
highered.colorado.gov/

Connecticut
Connecticut Office of Higher Education
61 Woodland St.
Hartford, CT 06106
www.ctohe.org/StudentComplaints.shtml

Delaware
Delaware Department of Education
401 Federal St. 
Dover, DE 19901
education.delaware.gov/
www.doe.k12.de.us/cms/lib09/DE01922744/Centricity/Domain/151/ReachComplaint03122013_Redacted.pdf

District of Columbia
District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First St. NE
9th floor
Washington, DC 20002
helc.osse.dc.gov/

Florida
Florida Commission for Independent Education
325 W. Gaines St.
Suite 1414
Tallahassee, FL 32399-0400
www.fldoe.org/

Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, #220
Tucker, GA 30084-5334
gnpec.georgia.gov/student-resources/student-complaints/ga-sara-online-student-complaint-form

Hawaii
Hawaii Postsecondary Education Authorization Program
P.O. Box 2360
Honolulu, HI 96804
cca.hawaii.gov/hpeap/student-complaint-process

Idaho
Idaho State Board of Education
650 W. State St.
P.O. Box 83720
Boise, ID 83720-0037 
boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois
Illinois Board of Higher Education
431 E. Adams, 2nd Floor
Springfield, IL 62701-1404
Richard Tapia 
tapia@ibhe.org
Institutional Complaint Hotline: 217-557-7359 
complaints.ibhe.org/

Indiana
Indiana Commission for Higher Education
www.in.gov/che/student-complaints/

Iowa
Iowa Student Aid Commission
603 E. 12th St., 5th floor
Des Moines, IA 50319
info@iowacollegeaid.gov
iowacollegeaid.gov/StudentComplaintForm

Kansas
Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, #320
Frankfort, KY 40601-7512 
cpe.ky.gov/campuses/consumer_complaint.html

Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
www.ag.state.la.us/ConsumerDisputes

Maine
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
harry.osgood@maine.gov
www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21212
410-528-8662/888-743-0823 (toll free)
mhec.maryland.gov/institutions_training/Pages/acadaff/acadaffairsdepartments.aspx

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
www.mass.edu/forstufam/complaints/complaints.asp

Michigan
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30718
Lansing, MI 48909
www.masu.org/

Minnesota 
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453 
www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri
Missouri Department of Higher Education
205 Jefferson St.
P.O. Box 1469
Jefferson City, MO 65102-1469
dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana
Montana University System
2500 Broadway St.
P.O. Box 203201
Helena, MT 59620-3201 
mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
140 N. Eighth St.
Lincoln, NE 68509-5005
402-471-2847
ccpe.nebraska.gov/

Nevada
Nevada Commission on Postsecondary Education
8778 S. Maryland Parkway, Suite 115
Las Vegas, NV 89123
cpe.nv.gov/Students/Students_Home/

New Hampshire
New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301-3494
www.education.nh.gov/who-we-are/division-of-learner-support/bureau-of-student-support/special-education/complaints

New Jersey
New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
609-292-4310
www.nj.gov/highereducation/

New Jersey Division of Consumer Affairs
124 Halsey St.
Newark, NJ 07102
www.nj.gov/oag/ca/complaint/ocp.pdf

New Mexico
New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505
hed.nm.gov/students-parents/student-complaints

New York
New York State Education Department
116 W. 32nd St., 5th floor
New York, NY 10001
www.nysed.gov/college-university-evaluation/complaints

North Carolina
North Carolina Community College System Office of Proprietary Schools
200 W. Jones St.
Raleigh, NC 27603
www.northcarolina.edu/wp-content/uploads/reports-and-documents/academic-affairs/student_complaint_policy.pdf

North Dakota
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave., Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov
ndus.edu/state-authorization-sara/

North Dakota Consumer Protection and Antitrust Division
Office of Attorney General
Gateway Professional Center
Parrell D. Grossman, Director
1050 E. Interstate Ave., Suite 200
Bismarck, ND 58503-5574
701-328-5570
pgrossman@nd.gov

Ohio
Ohio State Board of Career Colleges and Schools
30 E. Broad St., 24th Floor
Columbus, OH 43215
highered.ohio.gov/

Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104 
www.okhighered.org/resources/Student-Complaint-Form

Oregon
Oregon Office of Degree Authorization
775 Court St. NE
Salem, OR 97301
www.oregon.gov/highered/about/Pages/complaints.aspx

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
justice.oregon.gov/forms/consumer_complaint.asp

Pennsylvania
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333
www.education.pa.gov/Postsecondary-Adult/Pages/default.aspx

Puerto Rico
Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
agencias.pr.gov/agencias/cepr/inicio/Pages/default.aspx

Mrs. Carmen L. Berrios Rivera
Executive Director
Puerto Rico Council on Education
787-641-7100
cberrios@ce.pr.gov

Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington St., Suite 524
Providence, RI 02903
riopc.edu/

South Carolina
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
www.che.sc.gov/

South Dakota
South Dakota Board of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Highway 14, Suite 3
Pierre, SD 57501-8053
consumer.sd.gov/complaintform.aspx

Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
www.tn.gov/thec/for-students-and-families/transcript-requests-and-institution-complaints.html

Texas
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
www.highered.texas.gov/

Utah
Utah Division of Consumer Protection
160 E. 300 South
Salt Lake City, UT 84111
consumerprotection.utah.gov/complaints/index.html

Vermont
Vermont State Board of Education
219 N. Main St., Suite 402
Barre, VT 05641
AOE.EdInfo@state.vt.us

Vermont Attorney General’s Office
109 State St.
Montpelier, VT 05609-1001 
www.uvm.edu/consumer/?Page=complaint.html

Virginia
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
www.schev.edu

Washington
Washington Workforce Training and Education Coordinating Board
128 10th Ave. SW
P.O. Box 43105
Olympia, WA 98504-3105
www.wtb.wa.gov/PCS_Complaints.asp

Washington, D.C. (see District of Columbia above)

West Virginia
Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., East Suite 700
Charleston, WV 25301
Phone: 304-558-0261
kbutler@hepc.wvnet.edu 
www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Ave., 3rd floor
Madison, WI 53703
heab.state.wi.us/dlab/students.html#file

Wyoming
Wyoming Department of Education
2300 Capitol Ave.
Hathaway Building, 2nd floor
Cheyenne, WY 82002-0050
edu.wyoming.gov/for-district-leadership/school-programs/private-school-licensing/